Seven support

How can we help?

Start with the in-app controls below. If something is not working, our support team is here to help.

Self-service

The quickest way to make a change.

Billing and cancellation

Manage a Seven subscription through Stripe’s secure billing portal.

Open Seven and go to Profile.
Select Manage billing to open the Stripe portal in your browser.
Use the portal to cancel your subscription and stop future renewals.

If you delete your account instead, Seven automatically cancels any active Seven Stripe subscription before deleting the account. Cancellation does not automatically refund charges already made.

Delete your account

Account deletion is available directly inside the Seven app.

Open Profile and select Delete account.
Review the deletion notice, then confirm that you want to continue.
Seven cancels any active Seven Stripe subscription, then begins account deletion.

Deletion is permanent. It removes the active account and its account-specific workspace, subject to limited billing, security, legal, provider, log, and backup retention described in our Privacy Policy. If Seven cannot confirm cancellation of every active subscription, deletion stops and the account remains intact. If the in-app process does not complete, email support@sevenapp.ai.

Privacy and your data

Review AI sharing in the app or contact us about a privacy right.

In Seven, open Profile → Privacy & AI to review the current OpenAI and Anthropic disclosure or withdraw permission for new AI-provider transfers.

To request access, correction, deletion, or a portable copy of personal information, or to exercise another applicable privacy right, email support@sevenapp.ai from the address connected to your account when possible. We may need to verify your identity before completing the request.